Privacy Policy

2a The information displayed on this web site, including prices, does not constitute an offer to contract or enter into an agreement.

2b When you send an order by means of the On-line store for products and/or services your order shall constitute an offer for the products and/or services selected.

2c We shall not be obliged to accept your order. If we do, your order may be accepted by us by means of an e-mail confirming the order sent to the e-mail address supplied with the order.

2d We reserve the right to decline any order for any reason, prior to the order being shipped.

2e A contract or agreement for the products and/or services selected shall only be formed once our confirmation message is correctly sent to the address of your electronic mailbox on your Internet access providers server. It is your responsibility to verify that your mailbox is in proper working order and you must assume the risk of all consequences for transmission or operational failures.

2f No orders shall be accepted if received from persons under the age of 18. 3.0 Price and Payment

3a While we try to ensure that all details (including prices) displayed on this web site are correct and up to date, we cannot guarantee that they are. We do, however, update this web site as frequently as possible. You must ensure that, prior to placing an order, you have checked all relevant details about the products and/or services you have selected, as those may have changed since you last visited this web site.

3b All products and/or services displayed on this web site are subject to availability. We will advise you if a product or service is unavailable.

3c All prices are subject to change at any time up to the time the order is shipped. If a price is corrected due to exceptional circumstances, we will inform you as soon as possible and provide you with the option of either cancelling the order or to continue with the order at the corrected price.

3d All prices marker “inc VAT” are inclusive of VAT (but do not include delivery charges)

3e For orders within the UK, JPHONEZONE will accept payment by way of payment cards (Visa, MasterCard, Switch, Solo, Delta and American Express) and through pay pal.

3f Your payment card will be debited when the order is ready to ship. In the event that the product you have ordered is temporarily out of stock, your payment card will be debited when the product is available next and is ready for delivery to you. If you do no longer wish to wait for an unavailable product, you can cancel the order for the product, either verbally or in writing (by fax or e-mail).

3j The price of any product is the price quoted on our web site at the time of your order.

3k jphonezone reserves the right, giving notice to you anytime before delivery, to increase the price of the products to reflect an increase in the costs to jphonezone which is due to any factor beyond the control of jphonezone any change in delivery dates, quantities or specifications for the products which is requested by you, or any delay caused by any instructions by you or the failure by you to give jphonezone adequate information or instructions.

4.0 Delivery

4a Delivery of the products will be made by jphonezone by the following methods: for orders within the mainland UK, by next day registered or recorded post or courier;

4b Any dates quoted for delivery of the products are approximate only, however, we will ensure that all goods are delivered within 30 days of acceptance of your order. If goods cannot be delivered within 30 days we will tell you and agree with you when the goods will be delivered.

4c All costs associated with the delivery as quoted by us are to be paid by you with the price of the goods 5.0 Complaints. If you have a complaint about our service, please let us know in writing. All complaints will be acknowledged within five working days. We will seek to resolve all complaints within 14 days and will keep you advised as to what is happening throughout the resolution process.

6.0 Definitions

6a In these conditions:-

6b “you” means the person whose order to purchase goods or services is accepted by us;

6c “we” or “us” means jphonezone;

6d “Product/Goods or Services” means the products or services which we agree to supply in accordance with these conditions;

6e “Conditions” means the Standard Terms and Conditions of sale set out in this document and (unless the context otherwise requires) includes, any special terms and conditions agreed in writing between you and us.

7.0 Privacy Policy

7a We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

7b We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

7c We will not e-mail you in the future unless you have given us your consent.

7d We will give you the chance to refuse any marketing email from us or from another trader in the future.

7e The type of information we will collect about you includes: your name address phone number email address credit/debit card details

7f We will never collect sensitive information about you without your explicit consent.

7j The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

7k The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

7l We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

7m) If you have any questions/comments about privacy, you should email us.